Terms and Conditions
Effective Date: July 17, 2024
Welcome to Elite Escapes Properties. By booking a stay through our website (https://elitescapesproperties.com/) or affiliated platforms, you agree to comply with the following terms and conditions. Please read them carefully before finalizing your reservation.
1. Booking & Payment
Reservations must be paid in full at the time of booking, unless otherwise stated. We accept major credit cards and secure payment methods. All rates are subject to applicable taxes and cleaning fees.
2. Cancellations & Refunds
Cancellation policies vary by property and will be clearly displayed during the booking process. Refunds (if applicable) will be processed according to the cancellation window defined for your booking. No refunds will be issued for no-shows, early checkouts, or unused nights.
3. Check-In & Check-Out
Check-in time: 4:00 PM | Check-out time: 10:00 AM. Early check-in or late check-out may be available upon request and subject to availability and additional charges. Guests will receive a digital guide and keyless access instructions before arrival.
4. Guest Conduct
By staying in one of our properties, you agree to:
Respect house rules listed in the guest manual or booking page.
No smoking inside the property.
No parties or unauthorized events.
No unregistered guests.
Maintain a reasonable noise level, especially during quiet hours.
Failure to comply may result in eviction without refund and additional charges for damages or disturbances.
5. Property Use
Our properties are intended for vacation or short-term stays only. Commercial use, photoshoots, or filming must be approved in advance. Guests must leave the property in good condition and report any damages promptly.
6. Damages & Security
Guests are financially responsible for any damage beyond normal wear and tear. In some cases, a refundable security deposit or damage protection fee may apply. We reserve the right to charge the card on file for damages, excessive cleaning, or policy violations.
7. Safety & Liability
Guests assume responsibility for their personal safety and belongings. Elite Escapes Properties is not liable for accidents, injuries, or loss of personal items during your stay. Properties may include security features like smart locks, outdoor cameras, or noise monitoring devices (clearly disclosed).
8. Privacy
We respect your privacy and handle your personal data in accordance with our Privacy Policy. Guest information is only used to facilitate your reservation, communication, and guest experience.
9. SMS / Text Messaging Terms and Conditions (TCR Compliant)
This section outlines the specific terms governing your consent to receive text messages from Elite Escapes Properties.
9.1 Consent to Receive SMS Messages:
We only send SMS messages to individuals who have provided explicit express written consent to receive such communications. This consent is obtained when you provide your mobile number on our contact form at https://elitescapesproperties.com/en/get-in-touch and check the SMS consent checkbox. By opting into our SMS program, you agree to receive text messages from us. You understand that consent is not a condition of receiving our services.
9.2 Purpose and Types of Messages:
You agree to receive messages from Elite Escapes Properties for purposes including:
Marketing: Sending promotional communications to potential customers, including following up after meetings to promote our short-term rental and property management services.
Customer Care: Direct interactions with potential and existing clients, covering general inquiries, providing information about our services, and maintaining an open line of communication for assistance.
9.3 Message Frequency:
Message frequency will vary depending on your engagement with our services and marketing campaigns.
9.4 Message and Data Rates:
Message and data rates may apply to any messages sent to or from you. Standard message and data rates charged by your mobile carrier may apply. Please consult your mobile carrier for details regarding your specific messaging plan.
9.5 Opt-Out Instructions:
You can stop receiving SMS messages from Elite Escapes Properties at any time. Simply reply STOP to any message you receive from us. You will receive one final confirmation message indicating that you have been unsubscribed. No further messages will be sent unless you explicitly opt back in.
9.6 Help and Support:
If you need assistance or have questions regarding our SMS program, you can reply HELP to any message you receive from us, or contact our office directly at (786) 913-1919 (from previous context, assuming this is main) or by email at [email protected].
9.7 Non-Sharing of SMS Consent Data (Mandatory TCR Statement):
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
9.8 Third-Party Providers for SMS:
We may use third-party service providers (such as RingCentral) to facilitate our SMS communications. These providers are contractually bound to handle your data in accordance with our Privacy Policy and applicable laws, acting solely as our service providers for message delivery.
10. Changes to Terms
These terms may be updated at any time. The version in effect at the time of your booking will apply to your reservation.
11. Contact Us
For any questions regarding your reservation or these terms, contact:
Email: [email protected]
Phone: (786) 913-1919
Website: www.elitescapesproperties.com
Address: 1028 Market St, San Francisco, California 94102